A Reputable Company seeks the seeks the service of a Team Lead (Customer Service)

Job Title: Team Lead (Customer Service)

Job Location: Accra, Greater Accra

Job Description

• Setting targets for both individuals and teams
• Measuring the performance of both individuals and teams
• Offering Advisors guidance and feedback
• Helping to optimise procedures
• Finding ways to motivate Advisors
• Ensuring Advisors adhere to company policy, e.g. attendance
• Updating, and preparing performance reports

Qualification and Requirements

• A Minimum of First Degree is required
• A least two years working experience in a betting Industry
• Excellent Communication Skills
• understands how to work with MS Excel
• Should be Proactive
• Should have worked in the betting industry before and knows how to properly handle Chats, E-mails and Calls while always paying attention to the Customer and understanding the Customer’s needs
• Understands that they are leading a Team, thus, who has to understand their Team
• Understands Customer Care and is capable of acquiring Feedback from the Customer’s Needs
• Capable of Teamwork
• Capable of Tracking and Making Reports