Service clientèle et assistance
Une entreprise réputée
Région d'Accra & Tema | Full Time | Informatique.
Posté le 01/01/2019
Description
Job Description
A Reputable Company seeks the seeks the service of a Team Lead (Customer Service)
Job Title: Team Lead (Customer Service)
Job Location: Accra, Greater Accra
Job Description
- Setting targets for both individuals and teams
- Measuring the performance of both individuals and teams
- Offering Advisors guidance and feedback
- Helping to optimise procedures
- Finding ways to motivate Advisors
- Ensuring Advisors adhere to company policy, e.g. attendance
- Updating, and preparing performance reports
Qualification and Requirements
- A Minimum of First Degree is required
- A least two years working experience in a betting Industry
- Excellent Communication Skills
- understands how to work with MS Excel
- Should be Proactive
- Should have worked in the betting industry before and knows how to properly handle Chats, E-mails and Calls while always paying attention to the Customer and understanding the Customer’s needs
- Understands that they are leading a Team, thus, who has to understand their Team
- Understands Customer Care and is capable of acquiring Feedback from the Customer’s Needs
- Capable of Teamwork
- Capable of Tracking and Making Reports
Offre Suivante